Common Questions

How to Replace a Lost or Stolen Medicaid Card

Follow these important steps to obtain a replacement Medicaid card and learn why it’s so important to replace a lost or stolen Medicaid card as quickly as you can.

If your Medicaid card is lost, stolen or damaged, it’s important to request a replacement card so that you don’t encounter any interruptions to your health care services. 

Why it’s important to replace your Medicaid card

Your Medicaid card has a serial number on it that is used as a billing ID number for health care providers. You will typically need to show your Medicaid card at doctor’s offices, pharmacies and other places where seeking services or items covered by Medicaid.

Your Medicaid card may be photocopied or scanned, or your Medicaid number may be recorded so that Medicaid can issue the proper reimbursement to the provider of your care.

A Medicaid card also has some personal information on it, so it’s important to keep it safe and protected to avoid instances of fraud. And it’s just as important to have a lost or stolen card replaced as soon as possible. 

Because each state operates its own Medicaid program, each state Medicaid card is likely to look slightly different.

How to replace your Medicaid card 

As soon as you notice your Medicaid card is missing, you should call your state Medicaid program immediately. You can use an online directory to find the phone number for your state’s Medicaid program. You may be given a pre-recorded prompt that includes directions to replace a lost or stolen Medicaid card. If not, ask to speak to a representative and be prepared to give your Social Security number. 

Because Medicaid is run by individual states, the actual process for obtaining a replacement Medicaid card can vary by state. Most states will send you a new card in the mail that contains a new Medicaid number. Some states will make replacement cards available online that you may download and print, which is handy when you can’t afford to wait for a replacement card to come through the mail. 

More information about replacement cards may be found on each respective state Medicaid program website, which may also be found in the directory linked to above. 

What to do if you think your Medicaid card has been compromised

A lost or stolen Medicaid card that falls into the wrong hands can lead to fraud against the Medicaid program or even against you. That’s why it’s so important to report a lost or stolen card immediately. 

Medicaid employs its own fraud investigators, and filing a report with this team can establish proof that you reported the missing card at a particular time and date, which can help protect you from identity theft. 

It’s important to not allow anyone else to use your Medicaid card. Not only could the person using the card encounter legal trouble for using the card, but you could be held liable for fraud as well.

If you are enrolled in a Medicaid-Medicare plan such as a Dual-eligible Special Needs Plan, you may have a separate card, and you may need to contact your insurance carrier directly to report a lost card and request a new one.  

These plans are designed for people on both Medicare and Medicaid and feature a set of benefits that cater to those specific needs. Plan members do not pay a monthly premium and most plans include dental benefits that may include coverage for dentures. 

If you are eligible for Medicare, speak to a licensed insurance agent to find out if Dual-eligible Special Needs Plans are available in your area. 

Find a $0 premium Medicare Advantage plan today.

Speak with a licensed insurance agent

1-800-557-6059

Christian

About the author

Christian Worstell is a licensed insurance agent and a Senior Staff Writer for MedicareAdvantage.com. He is passionate about helping people navigate the complexities of Medicare and understand their coverage options.

His work has been featured in outlets such as Vox, MSN, and The Washington Post, and he is a frequent contributor to health care and finance blogs.

Christian is a graduate of Shippensburg University with a bachelor’s degree in journalism. He currently lives in Raleigh, NC.

Where you've seen coverage of Christian's research and reports:

MarketWatch logo

Yahoo Finance logo 

 

WebMD Logo

South Florida Sun Sentinel Logo

WRAL.com Logo

Deseret News Logo

Healthcare Finance Logo