Common Questions

An Easy How-to Guide to Using is a free online portal managed by the federal government where you can manage your Medicare coverage. Learn how to use MyMedicare with this helpful guide. is an online portal where Medicare beneficiaries can manage their personal information and find answers to questions related to their personal Medicare coverage.

Here is an overview of how to use MyMedicare and how it can benefit you.

A man uses a laptop computer in his home

Is legitimate? is managed by the federal government. It’s free and secure and can be accessed 24 hours per day. Best of all, it takes only a minute to create an account.

There are a number of things you can do on, such as checking your Medicare claims and reviewing your Part B deductible information.

How do I check my Medicare claims?

You don’t have to wait around for your Medicare claim statuses to show up in the mailbox.

MyMedicare allows you to gain instant access to your Medicare claim information so you can monitor claims statuses as soon as they’re processed. You can search claims by claim number or by type and date range.

Claims are available to view for up to 36 months after processing. It may generally take 4-6 weeks for a Medicare claim to be processed.

How do I check my Medicare eligibility?

Different parts of Medicare and private Medicare plans may have different types of eligibility requirements.

MyMedicare allows you to view your Medicare eligibility so you can see what types of coverage you’re eligible for.

How do I manage my personal health information?

On, you can update your drug information and health history.

Information that may be stored in your MyMedicare portal includes:

  • Height and weight
  • Blood type
  • Medical conditions
  • Allergies
  • Implantable devices
  • Immunizations
  • Vital signs and statistics
  • Lab and test results
  • Family medical history
  • Preferred providers and pharmacies
  • Drugs and medications
  • Preventive services
  • Plans and coverage
  • Emergency contacts

You can create an “On the Go Report” that contains your health care information stored in You can print this report and give it to your health care providers.

You can also keep these reports handy in case of an emergency or when you travel.

How do I check my Medicare enrollment status?

You can use MyMedicare to check your Medicare plan enrollment information so you’ll always know which types of coverage you have at your disposal.

You’ll be able to view information about your Medicare insurance, other types of insurance and supplement or subsidy coverage.

Some of the information includes your Medicare plan name, plan type, quality ratings and your plan period.  

How do I manage my Medicare prescription drug coverage?

If you’re enrolled in Medicare prescription drug coverage, you can view your prescription drug card information, select your preferred pharmacies and store your drug ID list on MyMedicare.

You can also reach out to your plan carrier directly with questions about your drug plan formulary, preferred pharmacies and other plan-specific drug information.

Can I monitor my Part B deductible?

You can log into MyMedicare to view your Medicare Part B deductible balance for the year.

This can help you better anticipate when you’ll meet your Part B deductible, which is $185 per year in 2019.

Is there a calendar for Medicare preventive services?

Medicare Part B provides coverage for a number of preventive services. MyMedicare helps you stay on top of those benefits.

You can view a two-year calendar of current and upcoming screenings, vaccines and other preventive services for which you may be eligible through your Part B coverage.  

Can I find payment information if Medicare is my Secondary Payer?

MyMedicare provides you with claim information where Medicare has made a conditional payment on expenses that may not have been covered by your primary payer (if you have other health insurance in addition to Medicare).  

MyMedicare is a secured website

The information available to you in your MyMedicare portal is provided by the Centers for Medicare and Medicaid Services (CMS) and follows all security guidelines set forth by the organization for all other communications.

Still, it may be wise for you to always log out of the system when you are finished using it and to store your passwords in a safe place.

For security purposes, will sign you out after 20 minutes of inactivity.

How to set up your MyMedicare account

Setting up a MyMedicare account requires just a few minutes of your time and some basic information.

First, gather up the following information:

  • Your Medicare number (which you may find on your Medicare card)
  • Mailing address, including zip code (be sure your mailing address matches the one on file with the Social Security Administration or Railroad Retirement Board)
  • Date of birth
  • Effective date of Medicare Part A

After registering, you’ll receive a temporary password in the mail or by email, along with instructions on how to reset your password to something more permanent.

What is the Medicare Blue Button? features a Blue Button, which you can use to do a number of things:

  • Download your “On the Go” personal health information on your computer, smart phone or device
  • Print or email your information to share with your health care provider or family members after you’ve save the file

The Blue Button 2.0 feature allows you to connect your health information to certain trusted computer or smartphone applications (apps) and research programs.

Some of these apps can help you track your health and your care services over long periods of time, track your medical claims, check your symptoms and more.

Who do I call for Medicare questions?

MyMedicare features a live chat button where you can communicate with a representative in real time using an online chat.

You may contact by phone at 1-877-607-9663.

You may contact Medicare by calling 1-800-MEDICARE (1-800-633-4227).

If you wish to learn more about private Medicare Advantage (Medicare Part C) plans and to compare plans that may be available where you live, you can call to speak with a licensed insurance agent.

$0 premium Medicare Advantage plans may be available in your area.


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Or call TTY Users: 711 24/7 to speak with a licensed insurance agent.