Common Questions

Real answers from real people

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We are committed to getting you the information you need to navigate Medicare with confidence. Below, we’ve compiled a list of some of our customers’ most-asked questions. 

1. Where is my Medicare Advantage card and welcome packet?

Typically, you should receive your Medicare Advantage card and welcome packet 10 days after your policy is issued. 

2.Will a Medicare Advantage plan cover my prescription drugs?

Most Medicare Advantage plans include coverage for prescription drugs. If your Medicare Advantage plan does not include coverage for prescription drugs, you may enroll in a Medicare Prescription Drug Plan (PDP). If you’re unsure about your policy’s coverage, we recommend reaching out to your case manager for more information.

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3. What is the status of my Medicare Advantage policy?

If you have not heard from a case manager about the status of your Medicare Advantage policy, chances are it is still being processed by the carrier.

Feel free to reach out to your case manager at any time – we are happy to assist and give you any updates we have on the status of your policy.

4. Why hasn’t my insurance agent called me back?

If you’ve been waiting on a call from a licensed insurance agent, we apologize for the delay. Our agents are working hard to ensure each of our customers get enrolled in the right plan for them. If you’d like to speak to a licensed insurance agent now, please give your case manager a call.

5. What is covered under my Medicare Advantage policy?

For a full view of what is covered by your Medicare Advantage policy, we recommend reviewing the policy packet, including the outline of coverage, which should arrive within 10 days of the issuance of your policy. If you haven’t received your policy packet and have questions about your coverage, you may call your case manager for assistance.

6. What if I move to a different state or spend part of the year in another location?

Most Medicare Advantage plans have provider networks, which means you may not be covered by your plan if you move or travel to another location. 

If you move to a location where your Medicare Advantage plan is not offered, you may qualify for a Special Enrollment Period, which would allow you to enroll in a new plan outside of the Medicare Annual Enrollment Period. 

If you are planning a move, or are planning to travel, we recommend speaking with a case manager, who can help you understand how these circumstances could affect your Medicare coverage.

7. Why do you need my personal information?

To ensure you are successfully enrolled in a Medicare Advantage policy, we will need to collect some personal details about you, including your name, birth date, address, and more. A case manager may also follow up with you for additional information in order to finalize your application.

8. Does my Medicare Advantage policy cover dental or vision services?

Many Medicare Advantage plans help cover routine dental and vision services. Take a look at your policy packet, including the outline of coverage, which you should receive in the mail 10 days after your policy is issued. 

9. Can I switch from one Medicare Advantage plan to another if I am dissatisfied with my coverage?

Each year from October 15 to December 7, you’ll have the opportunity to switch Medicare Advantage plans. This period, known as the Medicare Annual Enrollment Period, is one of the few times per year you can make changes to your Medicare coverage unless you qualify for a Special Enrollment Period.

10. Will my Medicare Advantage plan cover my hospital stay?

Medicare Advantage plans must provide the same medical and hospital benefits as Medicare Part A and Part B. Most medically necessary hospital stays are covered by Medicare Part A. However, even with Part A coverage, you may have to pay some expenses out of pocket, like deductibles, coinsurance and copayments.