Common Questions

What Is the Medicare Helpline?

You can call the Medicare helpline at 1-800-MEDICARE (1-800-633-4227) for questions about Medicare coverage. Or you can call our licensed insurance agents to learn about Medicare Advantage plan options in your area.

1-800-MEDICARE (1-800-633-4227) is the official phone number for Medicare.

Do you have questions about Medicare Advantage (Part C) plans? Do you want to compare Medicare Advantage plans in your area?

You can call to speak with a licensed insurance agent today at TTY Users: 711 24/7.

Find a $0 premium Medicare Advantage plan today.

Speak with a licensed insurance agent


What hours can I call Medicare?

Beneficiaries may call 1-800-MEDICARE 24 hours per day, seven days per week to get help with coverage, claims, payments and more in both English and Spanish. The hearing impaired may call 1-877-486-2048.

Some of the things you can get help with by calling 1-800-MEDICARE include:

  • Claim status
  • Coverage and benefits
  • Premium payments
  • Preventive exams
  • Deductibles

To report a lost or stolen Medicare card and to request a new Medicare card, call 1-800-772-1213.

If you wish to report Medicare fraud and abuse, you can call 1-800-HHS-TIPS (1-800-447-8477).

What are private Medicare plans?

There are three types of private Medicare plan options that may be available to Medicare beneficiaries.

  • Medicare Advantage
    Medicare Advantage plans provide the same benefits as Original Medicare (Part A and Part B) combined into a single plan.

    Many Medicare Advantage plans offer additional coverage for things like dental, vision, hearing, prescription drugs and other services that Original Medicare doesn’t cover.

  • Medicare Part D
    Medicare Part D plans provide coverage for exclusively for prescription drugs.

  • Medicare Supplement Insurance (Medigap)
    Medigap plans help cover for some of the out-of-pocket costs faced by Original Medicare beneficiaries, such as certain Medicare deductibles, copayments and coinsurance. You can’t have a Medigap plan and a Medicare Advantage plan at the same time.

A licensed insurance agent can help answer your questions about Medicare Advantage plans, including whether there are any MA plans in your area that offer prescription drug coverage.

Call TTY Users: 711 24/7 to speak with a licensed agent.

When can I enroll in a Medicare Advantage plan?

There are only certain times of the year in which you may enroll in a Medicare Advantage plan.

A licensed agent can help you find a plan if you’re eligible to enroll.

Find a $0 premium Medicare Advantage plan today.

Speak with a licensed insurance agent



About the author

Christian Worstell is a licensed insurance agent and a Senior Staff Writer for He is passionate about helping people navigate the complexities of Medicare and understand their coverage options.

His work has been featured in outlets such as Vox, MSN, and The Washington Post, and he is a frequent contributor to health care and finance blogs.

Christian is a graduate of Shippensburg University with a bachelor’s degree in journalism. He currently lives in Raleigh, NC.

Where you've seen coverage of Christian's research and reports:

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