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J.D. Power Study: Medicare Advantage Customer Satisfaction Remains High

A study by J.D. Power shows that customer satisfaction among Medicare Advantage plans remains high, even as enrollment numbers spike. The study measured six factors to determine customer satisfaction: coverage and benefits, customer service, claims processing, cost, provider choice, and information and communication.

Even as enrollment spikes, customer satisfaction for Medicare Advantage plan members remains stable, according to the J.D. Power 2019 Medicare Advantage Study.

On a 1,000-point scale, Medicare Advantage plan enrollee customer satisfaction registered a score of 795. 

The study measures six factors to determine overall beneficiary satisfaction: coverage and benefits, customer service, billing and payment, cost, provider choice, and information and communication. 

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Medicare Advantage enrollment up, costs down

Medicare Advantage plans are sold by private insurers and serve as an alternative option for receiving Original Medicare (Part A and Part B) benefits.

The plans offer all the same benefits as Original Medicare and may offer benefits not found in Original Medicare. 

The average premium for a 2020 Medicare Advantage plan that offers prescription drug coverage is $36 per month in 2020, which is down from $40 per month in 2019.1

As plan costs go down, enrollment in Medicare Advantage plans is expected to go up yet again.

More than 22 million beneficiaries are enrolled in a Medicare Advantage plan, which makes up more than one-third of all Medicare recipients. The total number of Medicare Advantage plans sold throughout the country is set to increase to around 3,148 in 2020.1 

You may be able to find a Medicare Advantage plan available where you live. Call today to speak with a licensed insurance agent who can help you compare plan costs and find the right plan for you.


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About the author

Christian Worstell is a senior Medicare and health insurance writer with He is also a licensed health insurance agent. Christian is well-known in the insurance industry for the thousands of educational articles he’s written, helping Americans better understand their health insurance and Medicare coverage.

Christian’s work as a Medicare expert has appeared in several top-tier and trade news outlets including Forbes, MarketWatch, WebMD and Yahoo! Finance.

Christian has written hundreds of articles for that teach Medicare beneficiaries the best practices for navigating Medicare. His articles are read by thousands of older Americans each month. By better understanding their health care coverage, readers may hopefully learn how to limit their out-of-pocket Medicare spending and access quality medical care.

Christian’s passion for his role stems from his desire to make a difference in the senior community. He strongly believes that the more beneficiaries know about their Medicare coverage, the better their overall health and wellness is as a result.

A current resident of Raleigh, Christian is a graduate of Shippensburg University with a bachelor’s degree in journalism.

If you’re a member of the media looking to connect with Christian, please don’t hesitate to email our public relations team at

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1 Jacobson, G., et al. Medicare Advantage 2020 Spotlight: First Look. (Oct. 24, 2019). Retrieved from