How to Get Your Replacement Medicare Card

You open your wallet at the doctor’s office only to find that your Medicare card is nowhere to be found. After the initial panic fades, you may ask yourself, “How do I get a replacement Medicare card?”

This guide walks you through four easy ways you can request a new Medicare card (your red, white and blue Medicare card) online, by phone or in person.

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4 ways to get a new Medicare card

If you need to request a replacement Medicare card, you can do so by following one of these simple steps:

  • Call the Social Security Administration
    Call 1-800-772-1213 for help with replacing a lost Medicare card. You may call Monday through Friday, from 7 a.m. to 7 p.m., in all U.S. time zones.

    Please note that this is not the same phone number that you might use for most other Medicare questions. For help with other Medicare issues, you can call 1-800-MEDICARE (1-800-633-4227).

  • Visit your nearest Social Security office
    Enter your zip code on the Social Security Administration website to find a Social Security office near you. You may visit the office to speak with someone in person about your lost Medicare card.

  • Use your mySocial Security account
    If you have a mySocial Security account, you may log in online and order a replacement Medicare card. If you do not have an account, you may create a new online account.

    Once you are logged in, select the “Replacement Documents” tab, and then select “Mail my replacement Medicare Card.”

  • Call the Railroad Retirement Board
    If you worked for a railroad, you may request a new Medicare card by calling the Railroad Retirement Board (RRB) at 1-877-772-5772, between 9 a.m. and 3:30 p.m. on Monday, Tuesday, Thursday and Friday, or from 9 a.m. to 12 p.m. on Wednesday. The hearing impaired may dial 1-312-751-4701.

When will my replacement Medicare card arrive?

A replacement Medicare card can take up to 30 days to arrive in the mail when requested online or over the phone. If you wish, you can request a letter from the Social Security Administration that may be used as proof of Medicare coverage until your new card arrives. This letter should arrive in approximately 10 days.

If you need immediate proof of coverage to see a doctor or to fill a prescription, you can visit a Social Security Office in person.

Remember, the new Medicare cards that were mailed to all Medicare beneficiaries in 2018 do not contain your Social Security number. This means that there is less risk for identity theft if you lose your new Medicare card than if you were to lose your old card that displays your Social Security number.

If you belong to a Medicare Advantage plan (Medicare Part C) or a Medicare Supplement Insurance plan (Medigap) and have lost your membership card for that plan, you will need to contact your plan provider directly in order to obtain a new card.

I've lost my Medicare card. What should I do?

If you lost your Medicare card and already ordered a replacement, it's important to make sure that Medicare fraud doesn't happen in your name.

Check your Medicare Summary Notice on to make sure that no claims are made that you don't recognize. If any unrecognized charges do occur, you can report them via the Inspector General's fraud hotline, at 1-800-447-8477. 

Getting help with your other Medicare questions

Do you have other questions about your Medicare coverage? Did you know that $0 premium Medicare Advantage plans may be available in your area?

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