If you have questions about Medicare or Medicare Advantage, but are unable to speak with an agent because you are hearing impaired, there are several options available to you to help you get the information you need.
A TTY device (also known as a text telephone) allows people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another.
If you have a TTY device, you can call 711 to discuss your questions with a licensed insurance agent.
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Speak with a licensed insurance agent
If you’re hearing impaired and need help paying for a TTY device, some state programs may be available to provide financial assistance to you.
If you do not have a TTY device and have questions about Medicare or need help enrolling, counseling services may be available through the State Health Insurance Assistance Program (SHIP) – a free health benefits counseling service for Medicare beneficiaries and their families.
Visit the official SHIP website at: https://www.shiptacenter.org/. It can help you find your local SHIP office.
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Rebekah Etheredge is a licensed insurance producer in California and a regular contributor for MedicareAdvantage.com.
She has over six years of experience in the Medicare industry. She enjoys helping people learn about Medicare and finding the plan that fits their health needs and budget.
Rebekah is a graduate of Duquesne University with a bachelor’s degree in journalism. She currently lives in Crestline, CA.